📋 服务条款

请在使用 Scarlett Supermarket 服务前仔细阅读以下条款和条件

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重要提示

通过访问和使用本网站，您确认已阅读、理解并同意受这些服务条款的约束。如果您不同意这些条款，请勿使用本网站。

📝 协议接受

这些服务条款（“条款“）构成您与 Scarlett Supermarket（“我们“、“我们的“）之间的法律协议，管辖您对我们网站和服务的访问和使用。

我们保留随时修改这些条款的权利。任何更改将在网站上发布后立即生效。您继续使用本网站即表示您接受这些更改。

👤 账户注册与安全

要使用某些功能，您可能需要注册一个账户。您同意：

• 提供准确、最新和完整的信息
• 维护并及时更新您的账户信息
• 对您的账户和密码的保密性负责
• 对在您账户下发生的所有活动负责
• 立即通知我们任何未经授权使用您账户的情况

我们保留自行决定拒绝服务、终止账户、删除或编辑内容的权利。

🛒 订单与支付

所有订单均需经我们接受。在下订单时，您同意：

• 提供有效的付款信息
• 支付所有费用，包括适用的税费和运费
• 订单确认不代表我们接受您的订单，而是确认我们已收到您的订单
• 我们保留因库存不足、价格错误或其他原因拒绝或取消任何订单的权利

所有价格均以新加坡元（SGD）显示，如有变更，恕不另行通知。

🚚 配送政策

我们通过 J&T Express 为所有新加坡地址提供免费配送服务。

• 订单处理时间：24-48小时（周一至周六，公共假日除外）
• 配送时间：1-2个工作日
• 所有订单均提供追踪号码
• 请确保提供准确的配送地址

完整的配送政策可在我们的配送政策页面查看。

↩️ 退货与退款

在原发货日期后14天内退回且保持全新状态的商品，有资格获得全额退款或商店积分。

• 退款将退回至原始付款方式
• 客户负责退货的运费
• 原始购买时的运费/手续费不予退还
• 所有特价商品为最终购买，不接受退货

完整的退货政策可在我们的退货政策页面查看。

📄 知识产权

本网站上的所有内容，包括但不限于文本、图形、徽标、按钮图标、图像、音频剪辑、数字下载、数据编译和软件，是我们的财产或我们的内容供应商的财产，并受新加坡和国际版权法的保护。

未经我们明确书面许可，不得使用本网站的任何内容。

🚫 禁止使用

您同意不以以下方式使用本网站：

• 违反任何适用法律或法规
• 侵犯他人的知识产权
• 传播任何恶意软件或病毒
• 收集或跟踪他人的个人信息
• 干扰或破坏本网站的安全性或功能
• 试图获得未经授权的访问

⚖️ 责任限制

在法律允许的最大范围内，我们对因使用或无法使用本网站而导致的任何间接、偶然、特殊、后果性或惩罚性损害赔偿不承担责任。

我们对本网站的准确性、完整性或及时性不作任何保证。所有信息均按“原样“提供，不附带任何明示或暗示的保证。

🌐 第三方链接

本网站可能包含指向第三方网站的链接。这些链接仅为方便而提供，我们不认可这些网站的内容，也不对其内容负责。

您访问任何第三方网站的风险由您自行承担。

🇸🇬 适用法律与争议解决

这些条款受新加坡法律管辖并据其解释。

因这些条款或您使用本网站而引起的任何争议应提交新加坡法院专属管辖。

📞 联系我们

如果您对这些服务条款有任何疑问，请通过以下方式联系我们：

联系我们

📞

客服电话

+65 6425 7885

✉️

电子邮件

info@xiangyenons.top

💬

WhatsApp

+65 6425 7885 (工作时间)

工作时间

周一至周五: 上午9点 – 下午6点 (新加坡时间)

周六: 上午10点 – 下午2点 (新加坡时间)

周日及公共假日: 休息

最后更新日期: 2023年10月15日

Important Notice

By accessing and using this website, you confirm that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use this website.

📝 Agreement Acceptance

These Terms of Service („Terms“) constitute a legal agreement between you and Scarlett Supermarket („we“, „our“) governing your access to and use of our website and services.

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the website. Your continued use of the website constitutes your acceptance of such changes.

👤 Account Registration & Security

To use certain features, you may need to register an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your account and password
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

We reserve the right to refuse service, terminate accounts, remove or edit content in our sole discretion.

🛒 Orders & Payments

All orders are subject to our acceptance. When placing an order, you agree to:

• Provide valid payment information
• Pay all charges, including applicable taxes and shipping fees
• Order confirmation does not constitute our acceptance of your order, but confirms we have received your order
• We reserve the right to refuse or cancel any order for reasons including insufficient stock, pricing errors, or other reasons

All prices are shown in Singapore Dollars (SGD) and are subject to change without notice.

🚚 Shipping Policy

We offer free shipping to all Singapore addresses via J&T Express.

• Order processing time: 24-48 hours (Monday-Saturday, excluding public holidays)
• Delivery time: 1-2 business days
• All orders come with tracking numbers
• Please ensure accurate delivery address is provided

Full shipping policy is available on our Shipping Policy page.

↩️ Returns & Refunds

Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit.

• Refunds will be charged back to the original form of payment
• Customer is responsible for return shipping charges
• Shipping/handling fees of original purchase are non-refundable
• All sale items are final purchases

Full return policy is available on our Return Policy page.

📄 Intellectual Property

All content on this website, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is our property or the property of our content suppliers and protected by Singapore and international copyright laws.

No content from this website may be used without our express written permission.

🚫 Prohibited Uses

You agree not to use this website:

• In violation of any applicable laws or regulations
• To infringe upon the intellectual property rights of others
• To transmit any malware or viruses
• To collect or track personal information of others
• To interfere with or disrupt the security or functionality of the website
• To attempt to gain unauthorized access

⚖️ Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use or inability to use the website.

We make no warranties regarding the accuracy, completeness, or timeliness of the website. All information is provided „as is“ without warranty of any kind, express or implied.

🌐 Third-Party Links

This website may contain links to third-party websites. These links are provided for convenience only, and we do not endorse nor are we responsible for the content of these websites.

You access any third-party websites at your own risk.

🇸🇬 Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of Singapore.

Any dispute arising out of or relating to these Terms or your use of the website shall be subject to the exclusive jurisdiction of the courts of Singapore.

📞 Contact Us

If you have any questions about these Terms of Service, please contact us through:

Contact Us

📞

Customer Support

+65 6425 7885

✉️

Email

info@xiangyenons.top

💬

WhatsApp

+65 6425 7885 (Business Hours)

Business Hours

Monday-Friday: 9AM – 6PM SGT

Saturday: 10AM – 2PM SGT

Sunday & Public Holidays: Closed

Last Updated: October 15, 2023